Why don’t you post out tickets?
We use details of a precise ticket allocation provided by the venue / promoter but we do not hold a physical stock of tickets. This helps reduce administration on all sides and enables us to channel more time and resources towards providing an attractive and user-friendly website.
Why do you charge a booking fee?
The price of a ticket is set by the venue / promoter. In the vast majority of cases they don’t pay us anything to sell their tickets, so in order to make money we have to charge a fee on top of the face value of the ticket. We have to do this on a per-ticket basis to cover the cost of credit card commissions, payment processing fees, other transactional fees and all the other costs associated with running a professional website and business. The actual amount we charge is usually between 10%-15% of a top price ticket. This is calculated on a per event basis with the full knowledge of the venue / promoter.
Why does the booking fee vary between events?
Our booking fees are always calculated on a per ticket / per event basis, booking fees are directly related to the face value price of a ticket, usually working out to be approximately 10%-15% of a top price ticket.
Who is Standing Ovation Entertainments / essex-live.co.uk?
Please refer to our About Us page to see full details about the company.
What happens if I loose my email confirmation?
Please Contact Us and we will verify all your details and re-send the confirmation if required.
What happens if I forget to take my email confirmation to the event?
The venue will have a record of your booking and will ask for any appropriate information / ID to establish your identity. If they are unable to identify the tickets you have booked from the information provided we have a private number exclusively for venues. Operational hours for this number cover most performance start times and we are usually able to clarify any missing details. However in the interests of an efficient and accurate service at the box office please do make every effort to take the email confirmation with you.
What happens if I arrive late?
Each venue has there own late admission policy, however most venues will wait for a suitable break in the performance before seating late patrons.
How can I contact essex-live.co.uk?
Please use our Contact Us page to email us, alternatively we can contacted by phone on the number above during the hours specified or by writing to our registered address which can be found at the bottom of out Terms & Conditions page.
Why does my credit card statement say Tickets.com?
Currently all payments are fully processed via an agreement we have in place with this company. Tickets.com supply box office software solutions to hundreds of venues in the UK and many more across the globe.
How can I keep up to date with new events and venues that appear on essex-live.co.uk?
Please subscribe to our monthly e-newsletter at the top of this page. We will always respect your privacy and any wish to unsubscribe.
Why do you feature some venues in Essex and not others?
Our company is a new but rapidly developing business. In 2008 we anticipate the number of venues / promoters to grow significantly. If there is a venue, promoter or particular event that you would like to see on essex-live.co.uk please let us know.
What can I do if I am unhappy with the service?
We are confident that we deliver a high level of customer service. However should you feel the need to complain please send us as much detail as possible in writing, either by email or post. We will then acknowledge receipt before fully investigating and aim to resolve issues within 14 days.
Please note: while we are more than willing to discuss any issues over the phone we are unable to fully investigate a complaint unless we have received details in writing.
How can I sell tickets for my event on essex-live.co.uk?
If you wish to work with us and would like to find out more about how essex-live.co.uk can help to sell and promote online sales for your event(s) please send us an email via our Contact Us page or give us a call on 01621 890153.
Why do some events say 'Call' when I try to book tickets?
Different arrangements are agreed with each venue / promoter and we are contractually obliged to remove some events from sale a certain number of days or hours prior to performance. Events are not necessarily sold out so do please give us a call and we will endeavour to help and give you the most up to date information.
Do you have a ticket office?
No, we do not currently have a ticket office.
What ID do I need?
Your email confirmation by itself is sufficient to collect any full price tickets. For all concessionary tickets suitable documentation or form of ID card that clearly states proof of age / status may be required.
What if I can’t go?
All tickets are sold on a no exchange, no refund basis. However if circumstances are exceptional please Contact Us and we will consider each case on its merits. In all circumstances an administration fee will be payable.
What if the event is cancelled?
If an event is cancelled we will make every effort to contact you via the details you submitted during the booking process. Please note our preferred method of communication is by email so care should be taken to ensure you have provided us with any changes to the email address you originally booked with.
Why didn’t I receive an email?
Please ensure the address confirmations@essex-live.co.uk is on your safe list and the email has not been filtered as junk mail. If this does not resolve the issue please contact us with details of your name, email address and event you have booked and we will check this against our records.
How I can check if my order went through?
You should receive your confirmation email within a matter of minutes. If an email does not arrive after 1 hour please follow the instructions under Why didn’t I receive an email?
Which payment cards do you accept?
We accept Visa, MasterCard, Maestro and Solo.
Can I make a group booking?
For all group enquiries please call 01621 890153.
Can I purchase tickets by phone?
Currently we are unable to fulfil individual enquiries via telephone. However we can offer any advice and help required to complete your online order.